CXPA Rochester Network March Event : The Experience Operating System w/ Diane Magers Date : Thursday, April 25th (12:00PM - 1:00PM EST) Event Description: Challenged by lack of adoption of experience approaches? Struggling with how to gain traction and demonstrate business...
It’s that time of year again – when we’re all interacting with the IRS to file our taxes. 🏛 Have you noticed any differences this year vs. previous years? According to a recent NPR article (link in comments), this tax season is on the right track. 98% of the 71 million tax returns received...
Imagine you're on an exciting team at a bank, and your goal is to make sure that every time someone interacts with your bank, they walk away feeling positive. It's a bit like being a superhero for customer experience. But, there's a twist - it's not just about making customers happy; It's about...
In today's world, AI and energy are coming together like a team of experts collaborating to make using power smarter. It's like having a super smart assistant that helps you use electricity more efficiently, just like how a Google Maps helps you find the best route to your destination. AI energy...
In a recent LinkedIn Live event hosted by CXPA, Ryan Driscoll of commonFont, a CX professional services firm that provides technical delivery capabilities and consultative advisory services, joined CXPA’s Gabe Smith, CCXP , for a conversation on how CX pros can reduce stagnation and drive...
CXPA Rochester Network February Event : Four Gold CX ROI Metrics w/ Lynn Hunsaker Date : Thursday, February 22nd (12noon - 1pm EST) Event Description: When you focus on 4 new customer experience metrics, you’ll find greater progress in 20 CX and financial metrics. How is...
When my wife and I checked into our hotel following a 9 hour drive to Lake Placid last Fall, the front desk agent informed us that our room wasn’t ready but should be shortly. 😐 We understood and took the time to purvey the hotel grounds, stretch our legs, and scan the downtown district. ...
As champions of your brand's narrative, it's high time you delve into the transformative realm of Branded Customer Experience training. This is more than a mere perk; it's the cornerstone of forging an allied front where every employee becomes an eloquent brand storyteller. Just as a...
If you don’t make the business case for your customer experience initiatives, they will hit a wall. But the harsh truth is that most CX leaders don’t come from the world of finance . Yet without a clear and convincing argument of why your work should be prioritized over another...
Crafting and delivering a brand promise is like a mountaineer navigating treacherous terrain with the help of a sturdy rope. Just as the mountaineer relies on the strength and reliability of the rope to conquer challenging cliffs and slippery slopes, a brand must rely on careful stakeholder’s...
Platinum
Silver
Bronze